Terms and Conditions 12cucu — Complete Platform Usage Guide

1Definitions and Interpretation

In these Terms and Conditions, the following words and phrases carry the meanings as stated:

• "Platform" refers to the 12cucu website, mobile app, and all services offered through them.
• "Player" or "User" refers to any individual who registers and uses 12cucu services.
• "Account" refers to a user profile registered on the 12cucu platform.
• "Funds" refers to real money or the balance in a player's account.
• "Bonus" refers to free credits or added value granted by 12cucu as part of a promotion.
• "Turnover" (turnover) refers to the total wagering amount that must be reached before bonus funds can be converted into real cash.
• "KYC" (Know Your Customer) refers to the identity verification process carried out by 12cucu.

2Account Eligibility and Registration

To register and use 12cucu services, you must meet the following requirements:

• Be at least 18 years old at the time of registration.
• Being a legally eligible individual to enter into a binding agreement.
• Not residing in any jurisdiction that prohibits participation in online gaming.
• Providing truthful, accurate, and complete information during the registration process.
• Never been declared bankrupt or currently undergoing bankruptcy proceedings.

Each player is only permitted to hold one (1) active account on the 12cucu platform. Players found to hold multiple accounts — whether using different names, email addresses, phone numbers, or payment methods — will be subject to action including suspension of all accounts and freezing of all funds.

3Identity Verification (KYC)

12cucu conducts an Identity Verification (KYC) process as part of our commitment to platform security and regulatory compliance. This process may be required in the following situations:

• When a player makes a withdrawal request for the first time or exceeds the set limit.
• When there is unusual activity on an account that requires verification.
• When 12cucu suspects any fraudulent activity or money laundering.
• As part of a routine periodic review of player accounts.

Documents that may be required during the KYC process include:

• A copy of a valid Malaysian Identity Card (MyKad) or passport.
• Proof of current address (bank statement or utility bill within the last 3 months).
• Proof of the payment method used for the deposit.

Failure to provide the requested documents within the required timeframe may result in withdrawal processing being suspended until verification is complete.

4Deposits, Withdrawals and Financial Transactions

4.1 Deposit

All deposits must be made using a payment method registered under the player's own name. 12cucu does not accept third-party deposits. Supported deposit methods include FPX, Touch 'n Go eWallet, GrabPay, Boost, and DuitNow QR. The minimum deposit is RM10 for most payment methods.

4.2 Withdrawal

Withdrawal requests will be processed within the specified business hours once all conditions are met. Withdrawals may only be made to an account or payment method in the same player's name. 12cucu reserves the right to request KYC documents before approving any withdrawal.

4.3 General Transaction Terms

• All transactions are final and cannot be reversed once processed, except under specific circumstances determined by 12cucu management.
• 12cucu is not responsible for delays caused by banking systems or third-party payment providers.
• Any discrepancies in transaction records will be resolved based on 12cucu system records, which are considered conclusive.
• Players are solely responsible for any applicable taxes or financial regulations in their jurisdiction.

5Bonuses, Promotions and Turnover Requirements

All bonuses and promotions offered by 12cucu are subject to specific terms set for each offer. The general terms applicable to all bonuses are as follows:

• Each bonus has its own terms wagering (turnover) that must be met before bonus funds can be converted or withdrawn.
• Bonuses cannot be transferred between accounts or converted to cash without meeting the turnover requirements.
• 12cucu reserves the right to withdraw any bonus if there is evidence of misuse or fraud.
• Players are eligible to claim each type of promotion once only, unless otherwise stated.
• 12cucu reserves the right to modify, suspend or terminate any promotion at any time without prior notice.
• The use of automation software, bots, or any unauthorized method to meet turnover requirements is prohibited.

6Game Rules and Player Conduct

12cucu players are expected to uphold high standards of conduct while using the platform. The following are strictly prohibited:

• The use of software, tools, or methods that provide an unfair advantage over the platform or other players.
• Any attempt to hack, disrupt, or manipulate 12cucu systems in any way.
• Player collusion to defraud the platform.
• Money laundering or the use of illegally obtained funds.
• Misuse of the chat or support system to send threatening, obscene, or offensive content.
• Impersonating 12cucu staff or any other person to gain access or benefits.

12cucu reserves the right to take action against any account that violates these rules, including immediate suspension, freezing of funds, and reporting to the relevant authorities where necessary.

7Privacy and Data Protection

12cucu takes the protection of players' personal data seriously. The collection, use and storage of your personal data is governed by Privacy Policy ours, which forms part of these terms.

• Personal data is collected only for legitimate purposes related to the provision of services.
• Your information will not be sold to third parties for marketing purposes without your consent.
• 256-bit SSL encryption is used to protect all data transmitted between your device and 12cucu servers.
• Players have the right to request access, correction, or deletion of their personal data, subject to applicable legal limitations.

8Account Suspension and Termination

8.1 By 12cucu

12cucu reserves the right to suspend or terminate a player's account without prior notice under the following circumstances:

• Violation of any section of these Terms and Conditions.
• Suspected fraud, money laundering, or other illegal activity.
• Failure to provide KYC documents within the required timeframe.
• Holding multiple accounts.
• Requests from relevant authorities.

8.2 By the Player

Players may close their account at any time by contacting the 12cucu support team. Any remaining funds in the account (after deducting any bonuses that do not meet the qualifying conditions) will be returned via the original payment method within the specified timeframe, subject to the resolution of all pending transactions.

9Liability Limits and Disclaimer

12cucu provides this platform "as is" and makes no warranties, express or implied, regarding:

• Continuous or uninterrupted availability of the platform at all times.
• The accuracy or completeness of information displayed on the platform.
• The platform's suitability for a player's specific purpose.

To the extent permitted by law, 12cucu shall not be liable for any direct, indirect, incidental, or consequential losses arising from the use of the platform, including loss of funds due to technical failures beyond our control, internet connection disruptions, or actions of third parties.

10Dispute Resolution

Should any dispute arise between a player and 12cucu, the following procedure applies:

• Step 1: Players must submit a written complaint to the 12cucu support team with full details regarding the dispute.
• Step 2: 12cucu will review complaints and respond within 7 business days.
• Step 3: If a player is not satisfied with the initial decision, the complaint may be escalated to senior management for further review.
• Step 4: All final decisions issued by 12cucu upon completion of the review process are conclusive and binding.

12cucu system records will serve as the primary evidence in resolving any disputes related to transactions or game outcomes.

11Responsible Gaming

12cucu is fully committed to promoting responsible gaming. We provide tools and resources to help players manage their gaming habits:

• Deposit Limit: Players may set daily, weekly, or monthly deposit limits in their account settings.
• Loss Limit: Players may set a loss limit for a specified period.
• Temporary Break: The option to temporarily suspend an account is available for players who need a break.
• Self-Exclusion: Players who need assistance may request a self-exclusion from the platform for an extended period.

For more information on responsible gaming resources and tools, please visit the Responsible Gaming ours.

12Amendments to Terms and Conditions

12cucu reserves the right to amend, modify or update these Terms and Conditions at any time at our sole discretion. The following applies regarding amendments:

• Changes will take effect immediately once the latest version is published on this page.
• The "Last Updated" date at the top of this document will reflect the date of the latest version.
• For significant changes, 12cucu will endeavour to provide advance notice via email or in-platform notifications.
• Continued use of the platform after amendments take effect constitutes your acceptance of the revised terms.
• If you do not agree with the amendments, please stop using the platform and contact us to close your account.